Shipping & Returns

Shipping Information

Deliveries within UK are made by Royal Mail, and will usually arrive within 3 - 5 days from the date of your order. This does not include orders placed around bank holidays or weekends. 

Shipping within the UK is Royal Mail 1st Class, unless otherwise stated in the item description.

International shipping is not currently available.

Customer Returns

In the unlikely event that you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. 

You can return a product for up to 30 calendar days from the date you purchased it. If 30 days have elapsed since your purchase, unfortunately we will not offer you a refund or exchange. 

Any product you return must be in the same condition you received it, and in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method used during the purchase. 

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. 

If anything is unclear or you have more questions, please use the ‘contact’ function on this Big Cartel website to discuss how we can help you with your returns.